Shipping Policy

Last updated: 10/9/26

3.1 Order Processing

Orders are processed within [1–2] business days of confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3.2 Shipping Coverage

We currently ship across Pakistan to all major cities and most rural areas via our courier partners.

3.3 Delivery Timelines

  • Major Cities (Karachi, Lahore, Islamabad, etc.): [2–3] business days

  • Other Cities/Rural Areas: [3–5] business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

3.4 Shipping Charges

  • Shipping charges (if any) are calculated at checkout based on order value/location.

  • [Free shipping on orders above Rs. X, update as applicable]

3.5 Order Tracking

Once your order is dispatched, you will receive a tracking link/number via SMS or email to monitor your shipment status. Tracking is also available at: https://ordertracking.rholab.net/?p=theneuropeak.com

3.6 Cash on Delivery (COD)

COD is available across most areas in Pakistan, subject to courier serviceability.

3.7 Delayed or Lost Shipments

If your order is significantly delayed or lost in transit, please contact our support team at ibrahim@theneuropeak.com or 0333-0199060, and we will investigate with the courier partner.

3.8 Incorrect Address

NEUROPEAK is not responsible for delays or non-delivery caused by an incorrect or incomplete shipping address provided by the customer.

3.9 Contact